Question 1

I want to buy a cap, why can't I?

Accepted Answer

Our items are sold in batches.
Once they are sold out we close our shop to focus on making the caps, while designing our next one.
Join our mailing list to ensure you’re in line for the next cap or to be in line for any returns .
Our first cap will be available on the 13th December 2024 at 0900 GMT.

Question 2

Where do I need to be at 9 AM on 13th December 2024?

Accepted Answer

Our website is the only place to buy an Invicta Tweed cap.

You can pre-register on the website before that date to get the best chance of getting a hat. 
To give you the best chances of getting a cap, it's best to be prepared. Have your size to hand and your credit card or payment details ready.

Question 3

Can I jump the queue?

Accepted Answer

You can pre-register on the website before that date to get the best chance of getting a hat. Pre-register before 10th December and you can purchase before the general release on 13th December.

Question 4

How long are the caps available for?

Accepted Answer

Our caps are available until they sell out! The first batch goes live at 09.00 on Friday 13th December 2024.

If you'd like insider access to releases before the general public, sign up to our newsletter to be first to know.

Question 5

What number will I get on my cap?

Accepted Answer

That depends on when you order. Your number will be assigned in the order of the sale.  
Each cap is individually hand-numbered in the order that they're sold, making every cap unique and never to be remade again.

Question 6

How do I know what size I am?

Accepted Answer

Check out our sizing guide to find your best fit. It’s very simple to get it right. If you are buying as a gift, please be aware that we may not be able to exchange your size.

Our baseball cap is one size only (there is an adjustable band at the back) 
Our 8 piece hat is available in S, M, L and XL. The fit is unisex.

If you're unsure about your size, or have any questions, please drop us an email at hello@invictatweed.com

Question 7

Where is your tweed made and the caps manufactured?

Accepted Answer

Our caps are made from wool from Romney Marsh sheep.
Our tweed is woven and finished in Yorkshire.
Our hats are hand-made in Yorkshire.
We’re proud to have our caps made by skilled carftsmen who are all World-class at what they do.

Question 8

How long until I get my cap?

Accepted Answer

We don't like waste, so we make our caps once we know what exact sizes and colours we're making.  
We are only making 400 and they will all be dispatched from 13th December 2024.

Question 9

So if it's made to order, can I return if it doesn't fit me?

Accepted Answer

Of course! But we do everything we can to minimise the chances of your cap not fitting. It’s very simple to measure your head! However it can happen. So if your cap didn't fit, you just need to return it in perfect – unworn - condition, and it will go to a happy home to the next person on our waiting list. Full exchange and returns information is here.

Question 10

Do you accept all payment types?

Accepted Answer

We accept all major debit and credit cards on our website.

Question 11

I'm based in Europe, can I still order?

Accepted Answer

Our tweed and caps are entirely sourced and manufactured in the UK. Depending on where you are ordering from you may be liable for extra duties and/or taxes when your order is delivered. Please check. Extra postage costs will apply to destinations outside the UK and delivery times will be longer.

Question 12

Why don't you just make more?

Accepted Answer

There are 3 reasons why:

1. We hate waste. Wasted fabric, wasted packaging, wasted storage, wasted tweed and wasted caps. That's why we limit production to what we know we can sell immediately and we can concentrate on our obsession about design and quality.

2. Our tweed patterns are only made once. Every design is unique. We want you to enjoy each piece and its bespoke nature. If there were tens of thousands, the caps wouldn’t feel so special.

3. We will make more items over time. But we promise we won’t make them boring.

Question 13

I missed out, what do I do?

Accepted Answer

Make sure you sign up for the newsletter. If you don't manage to get a cap when they go on sale, you can join the waiting list. That way if there are any returns, you get them first.
You'll find the link to join our waiting lists at the bottom of our newsletters.

Question 14

How do I find out about the next cap or item?

Accepted Answer

To see what we're working on next, we'd recommend signing up to our newsletter, or following us on Instagram.(https://www.instagram.com/invictatweed/)

Question 15

How do I wash my cap?

Accepted Answer

You only need a soft brush and very occasionally you may need to sponge clean with very mild detergent. Please check the label instructions.

It's good for the cap and the planet to wash it as little as you can.

To dry, just hanging near a window or outside to air dry will do the trick. Never tumble dry!

FAQ

Subscribe for exclusive updates and early access